VAT Exempt Pricing

Ordering and Pricing Options

We are able to sell many of our products without VAT to those eligible for VAT relief. Click here for more information

We accept online and offline orders from individuals and official bodies with a variety of payment methods. Click here for more information.

Terms & Conditions

Delivery

We have a standard delivery charge of £4.75 ( UK mainland) per transaction regardless of the size of your order.

For other destinations we would advice you of the delivery charge and would await your instructions on whether to proceed with your order or not.

Delivery times vary between one to twenty eight days depending on stock availability. We carry most items in stock but sometimes certain items are made to order and can take several days to deliver. If there was going to be a delay in dispatching your order we would notify you of this.

If you require an item urgently or by a certain date we recommend that you contact us as for stock availability. If for some reason we are unable to meet your required delivery date we will inform you of this and would await your instructions.

 

Returns

If for any reason you would like to return any goods to us please notify us within seven working days by email enq@activemobility.co.uk or by post to our head office at the address below.

Active Mobility Centre Ltd
174 Belasis Avenue
Billingham
Cleveland
TS23 1EY

It is your responsibility to return the goods to us in a safe and proper manner and pay all costs. We do recommend that you use a service that requires a signature upon delivery. If you would like us to collect the goods then this would be possible.

Upon inspection of your returned goods if they are found to be unused, not damaged and in the original packaging we will offer a full refund minus delivery, collection and re-stocking fees if applicable.

Please note that we are unable to exchange or refund certain items ie incontinence / bathing products due to hygiene reasons or if the item was specially made.