Dear Nigel, Tracey(?) and Philip.
I am on board the Independence of the Seas, in Southampton Harbour. We set sail in an hour and a half.
It would have been possible, because I have Mark with me.
It would NOT have been as enjoyable without you and the Team.
Smartdrive is working like a dream.
I am on cloud nine.
Many thanks again.
Good Morning Diane & Ned,
Just to say 'thank you' for the very understanding and professional way in which you served my Mother and me when we eventually bought one of your Uniscan walkers last week.
At 97 Mum is still very independent (thank goodness) and in a nice way can be slightly stubborn, but once we got it home and she tried it around her apartment and in the corridors, she was delighted ! Not ventured out yet, but someone will accompany her on the first couple of outings.
I am sure you handle these situations as a matter of course, but both of us were very appreciative in the excellent service, knowledge and range that you offered us.
Many Thanks Again,
Hi Nigel Today we received your parcel - the Happylegs Seated Walking Machine.Fantastic gift for my father-in-law. Great product,service and delivery.Will surely use your services again in the future. Thanks so much Alex
Thank you for sending out my car sticker. The item I had ordered came through the post in less than 24 hours of the online payment, I am extremely impressed!Thank you for the great service and looking forward to be doing business with you again in the future.
Hi Nigel and team.
Just a quick message to let you know Ginny's chair is working perfectly. We called it Apollo because of the futuristic look and black and white colours that make it look like one of NASA's finest rockets! As you know we were looking to have it ready and tested for our trip to Texas where it worked without missing a beat. I have attached a few pictures of the chair surrounded by its bigger brother namesakes and the Space Centre in Houston.
Thank you so much for your help sorting the chair and helping get the spec' right.
Hi, Thank you for your speedy response to my email. I would just like to let you know that the lady who i spoke to was called Tracey and what fantastic customer service she gave me. Unfortunately it's a rarity these days. She dealt with the problem instantly and professionaly. Please pass on my thanks and let her know how much she is appreciated.
Mrs Laura Robinson.
Thank you so much for sorting our my order - it arrived today and is perfect.I would also like to say how impressed I've been with your level of customer service.
Excellent service received by the company via quick email responses to queries raised and via telephone contact to up-date about delivery etc. Very impressed by the customer service level. Quality of the chair is also excellent - very well made and good quality fabric used and very comfortable to sit on too! I would highly recommend using this company.
My wife and I wish to thank you and your staff for the friendly efficient manner in which you dealt with our request.
I realise that it was not a very lucrative sale for you but can assure that when we need a new chair(soon) we will visit you again.
Kind regards and thanks again.
John and Anne
received item this morning, EXCELLENT SERVICE VERY PROMPT TO FRANCE, the leg rest looks as described by yourselves , but have not tried it yet. Thanking you again for your superb help and service, if required will deal with yourselves again but none the less will recommend your service and products highly.
Ian McKie ( a very satisfied customer)
For the attention of Julie,
Please accept our thanks for your first class service,it is a pleasure doing business with you.
We hope this message is also relayed to the owners of the company.
Again it is lovely to know that we can depend on a good northern British company.
We will be in touch again.
Please ensure that your Director sees this.
KP & AP
Order arrived safely Thursday 11th Aug.
Very pleased with good quality goods plus good service,would recommend to others.
Many thanks to you and Julie for all your help. It was good to find someone who actually understood the problems and knew how to solve them.
Best wishes and once again many thanks.
I've just had a phone call from my sister in law to say that the Xenon has just been delivered. Once again thanks for all your help and great service, now I can't wait to get there this Friday.
I have dealt with your company previously and have always been happy with the service received.
After a recent accident I needed to contact your staff. re a problem with my Transport Chair / Rollator.
I dealt extensively with Tracey who has been most sympathetic, taking a personal interest and really making me feel valued.
I have also spoken on a couple of occasions to Julie who is also very pleasant and obliging.
I would really like you to commend these staff for this and maybe place a copy of this e mail on their Personnel Files.
Dawn Sherratt (Mrs.)
Great Service.Will have no hesitation with ordering from you again
Mr W. French
. Fast delivery well done and thank you for all the help you have given me.
Couldn't believe it ! Bag arrived this morning 13/10. Was only sent on
12th. I am very pleased with it and I shall be much safer now I can take
crutches as well. Many thanks. Doris Webber
Item arrived safely, very pleased with whole process, and my mother
thinks the trolley is great.
It just makes life a little easier for her, and it looks good as well.
Hello Many thanks for prompt attention
Ordered Friday afternoon, received and fitted by 10.30 Monday morning.
Hello Nigel. Thank you for the excellent service. I received the grab rail this morning just 20 hours after placing the order. I hope the product matches your very efficient company.
Mrs. M. Warburton.
Dear Nigel,Thank you so much for the most efficient service !
Many thanks !
Best wishes for a Happy Christmas,
Thanks for your very efficient service. Everything arrived very quickly and has been a great help.
New Lease Of Life!
Thanks so much, the wheelchair has arrived (and so quickly too) Mum is chuffed to bits and cant wait to get going.You have given an 87 year old a new lease of life. A.Parker
Was so delighted with my Sero Cushion, i have ordered two more. I dont pay VAT as i am registered disabled. Wonderfull quality and service. Thank you. M.Hetherington
Thank you for a well priced and easy to use site. I'd be extremely grateful if you could deliver this item as soon as possible as my mum values getting about.........and i can see that getting in and out of the car is difficult. Many Thanks C.Burton
Using the 'net' to land a bargain
I had shopped around the South of England for a safe ramp to load my power wheelchair into my vehicle, found one at a cost of £385 which I thought was a bit expensive. Later I decided to 'surf' around on the 'net' and came upon Active Mobility Centre up North, that's where I originate from.
I found what I was looking for - I was also treated like a human being instead of a disabled nuisance, with respect and courtesy. I have been made to feel more like a friend and look forward to meeting them on my next visit home. Why not do yourself a good turn like I did? Oh, I almost forgot! I SAVED £121 as well!!! Mr N.O.
Delighted with prompt service
Thank you for your prompt service and delivery. I ordered a wheelchair from your Internet site on Sunday and was delighted when it was delivered today. I am very impressed with your service and will not hesitate to recommend you to friends and family. Mrs C.C.
Hi Nigel, Just want to say what a wonderful site you have here. Mrs S.K.
Dear Nigel, I feel compelled to write to yourself, your company and your staff in order that I may express my absolute delight and gratitude for the manner in which you have dealt with my order. As you are probably aware, I had ordered the tourer nebuliser so that I could take a trip at the end of this month, this trip means a great deal to me and has been planned for something like two and a half year's, being dependent on an incapacity benefit, it has, as you may well imagine, taken me a long time and some fairly stringent budgeting to realise the required fund's, when I received a telephone call from your company informing me that you were, because of supply problems, unable to fulfil my order, I have to confess that my initial reaction was one despair, however your operative went on to say that the company had decided to upgrade my order and that a much more expensive model was being despatched forthwith at no extra cost to me, Nigel, I have to say that I am overwhelmed by your generosity and you have restored in me a long lost faith in the commercial world, I cannot thank you enough and can only iterate that this trip that I am about to undertake is so important to me, it is most likely the last major journey that I will be in a position to make. Once again Nigel, I offer you my most heartfelt thanks, please pass on my regards to all at Active Mobility.
Just a quick note to say "thank you" for getting my husbands wheelchair to me so quickly (it arrived this morning) -It means one less thing for me to panic about! And thanks again because we got the chrome version which is what we wanted.
Wheelchair Power Pack
Just a short note to let you know that Kath and I have just returned from our holiday in the Lake District and found the Wheelchair Power Pack most helpful during our holiday. It coped adequatly with some steep grassy and gravel paths.
We would not have been without it.
Many Thanks again
Mr & Mrs Locke
Thanks! Hi Nigel
Thanks so much for your efficient and friendly service.
As a frequent shopper on the internet due to disability, i would just like to say Thank You very much for your excellent and prompt service.
Keep up the good work
Thank you for getting the above order to us in time for the recipitents birthday. A special thanks to the lady who phoned me to bring me up to date with the delivery time and what was happening.
It was nice to have communication with a company especially after I had emailed you regarding my concern whether we would receive the item in time.
Mr R.J. Stanbrook.
This is just a quick note to say thanks for getting the above order out to me so quick.I have fitted the Comfort bar and under chair Black Box and they are both excellent.
Thank you for your prompt attention i am impressed with your service my mother will im sure enjoy her new found freedom the wheelchair gives her.,
Excellent Web Site!
I am purchasing these items for my disabled wife, who is confined to a wheelchair. I assume they are VAT exempt. Do we need to complete a waiver? You have an excellent web site, very easy to use.
What a wonderfull service you offer, i work in a nursing home as a care assistant. It is good to see what is on the market now. This trolly is for my father for xmas. I am sure that he will find it very usefull.
Thank you all very much. Merry Xmas and a happy New Year to you all.
Dear Nigel & Julie
Thank you so much for the great service, my Cadiz scooter arrived this morning !
I enclose the copy invoice and insurance form (although i feel a little bit young for First Senior Insurance ! )
Best Regards D.P
I just wanted to thank you and everyone at Active Mobility for the excellent service you provided. I was very impressed with the speed of delivery and the helpfulness of your staff. It has made life a lot easier for my wife's Grandmother. We are considering purchasing a wheelchair for her and if we do you will be top of the list.
A couple of weeks ago we ordered trolley and requested delivery
On 3rd October to my mothers address in Glasgow.
We took my mother back home on 2nd October, and at 10.30 on 3rd October the
Trolley was delivered, on behalf of my mother, Julie I would like thank you for your
prompt and efficient service.
ps Pink VAT form in post.
I placed an Order yesterday morning for the above Walking Stick Seat and it has just arrived--- It looks Great and The Delivery Firm were Brilliant----- Many Thanks to All Concerned.
Throughout the query phase Nigel was helpful, he quickly and efficiently identified my needs. Once decided on the E-Motion M15 wheels Nigel kept me up to date with progress and once the wheels arrived a date for fitting.
The wheels are fantastic, I suffer with a connective tissue illness that affects my core strength, to have the wheels is truly fantastic as they reduce the effort needed to push a wheelchair by at least 60% but, it's up at 80% at times.
I noticed Nigel was up to date with the products giving me expert advice and instantly felt confident placing my order with him rather than someone more local who had the "it's business attitude". The fitting off the wheels was also included with Nigel where as others wanted to charge more on top.
When purchasing a really expensive item you want to feel confident that the people selling them know the product and can support you through the purchase and after care, I don't expect any issues however, I know I will have compassionate and quick support should one arise.
Active Mobility is simply fantastic and leagues above their competitors.
Thanks to Nigel and Janet for everything.